In a quest for information that will enlighten you, our reader, on the subject of big data – more specifically how big data is being used in the security industry – Brilliance Security Magazine recently interviewed Kevin Wine, Vice President Marketing at Verint Video and Situation Intelligence Solutions. Kevin, with decades of experience in marketing in the security industry – most notably with Lenel, FLIR, and RedCloud – is passionate about big data and security.
The industry buzz-phrase that has grown up around the idea of using big data for security applications is “Actionable Intelligence.” Although having application far beyond security, the employment of Actionable Intelligence for security purposes is at the core of Verint’s solutions; so much so that Verint owns a trademark for the term Actionable Intelligence.
Describing the four pillars, capture/process/analysis/visualization, that support Verint’s road-map, Kevin said “it’s about capturing big data, whether structured or unstructured, and being able then to process it in such a way that it then can be analyzed so that it then can be presented and visualized in a way that is meaningful to the user. Whether that is the CMO, interested in how their products are being perceived in the market or it is the security manager who needs to quickly understand or correlate what just happened with the predictability of a threat.” Kevin positioned these four pillars as the framework for everything they do.
To give us an idea of the breadth of Verint’s solutions, Kevin explained “Verint operates as three global business lines. One that is centered on customer engagement and workforce optimization.” He said “there is also a cyber division. In that regard Verint does everything from tactical cellular communication interception all the way up to one of their new offerings launched last year called Cyber Security Threat Protection System.” The third group, in which Kevin works, is Video and Situation Intelligence Solutions.
The Video and Situation Intelligence Solutions group is charged with integrating many of their cutting-edge cyber technologies to complement the more traditional electronic physical video surveillance technologies they already have, in a number of key areas. Kevin elaborated “one of these areas is their situational awareness platform which is essentially a workflow engine that fuses all types of captured data from subsystems; it could be video surveillance feeds, it could be access control data, it could be other types of databases such as SNMP feeds or CM data. Also, in cases where there is geospatial referencing, this information is presented in a manner that helps the user know where the monitored activities are happening.”
Kevin talked about their ability to extend this captured data, using case management and incident management, out to three key areas. One of these areas is the creation of a workflow environment that allows First Responders to work with dispatch and report in an integrated way using smart phone and tablet technology for mobile devices. The second area is similar, only it incorporates the element of citizen engagement. To illustrate this concept, Kevin discussed a deployment of their solution in the city of Niterói, in southeast Brazil, in which citizens are encouraged to report crime – via text or video – utilizing a mobile app. This solution works as a force multiplier for the city’s surveillance cameras; turning tens of thousands of mobile phones into crime reporting video tools. The third area to which this data is extended is to personal safety so that in the event of a tragedy, such as natural disaster or terrorist attack, an organization has a means by which they can communicate with their employees or contractors, both receiving and disseminating critical information in a timely manner.
Another aspect under the purview of Verint’s Video and Situation Intelligence Solutions group comes from their core Cybersecurity division which recently brought two web and social media intelligence solutions to market. Kevin expounds “one of these is basically scraping everything on the surface of the public domain; from Google to Facebook to Instagram. As a SaaS based cloud solution, this countermeasure allows a user to create a geo-fence around a particular geography and then, with heat maps doing key word searches, find who are the individuals that are talking about committing a particular crime.” He continues “once you have found an individual of interest you can then create kind of like a mind map back to where their network of cohorts is geospatially located as well.” He sees tremendous application for this technology with college or municipality law enforcement entities.
The second of these new solutions from their Cybersecurity division is all of the above with the added complexity of including the dark web. Not as free to elaborate on this solution, Kevin said that users of this application are often interested in identifying black markets and are required to have their own data analyst on board.
When asked about how Verint goes to market, Kevin explained that sophisticated solutions, such as theirs, are most often sold directly to the end user in a “pull through” strategy for their integration partners. Verint doesn’t take the order, but often leads through the sales cycle.
Just as big data is used in myriad ways to help companies find new markets and refine the focus of products or services, it is also being used as an effective source for the mining of intelligence that can be translated into actions to help keep us safe and reduce crime.